Lifetime Warranty
A good knife should last a lifetime!
That is why we are proudly offering a lifetime warranty on all our knives.
The KOTAI Lifetime Warranty only covers manufacturing defects found on reception of your order.
If you notice a defect, please contact us at help@kotaikitchen.com to initiate an exchange OR a refund of your knife, without charge.
EXCLUSIONS FROM WARRANTY
Deformation (impacts, chips, etc.) of the blade due to improper use of the knife:
- Cutting frozen foods and/or bones.
- Cutting on hard surfaces (e.g. marble, metal, ceramic, etc.).
- Use for any other purpose than cutting food.
The appearance of rust due to inappropriate cleaning, such as placing in a dishwasher or insufficient drying.
Accidental drops to the floor.
Natural abrasion of the knife due to poor maintenance.
Our accessories are covered by a 2-year warranty.