Shipping & Returns
Where does KOTAI ship?
We ship worldwide.
How much does shipping cost?
We offer free worldwide shipping on all orders. By using top-tier courier services, we ensure that your package arrives in a safe and timely manner.
When will my order ship?
Orders are shipped within 1-2 business days. You will receive an email with your shipment tracking information and you will be cooking delicious meals in no time.
Where will my order be shipped from?
US orders are shipped from our warehouse in Texas. All other orders are shipped from our Global Logistics Center in Hong Kong.
How long does delivery take?
Shipping typically takes 2-5 business days. You will receive a tracking number shortly after placing your order.
I have not received my order, what should I do?
Please check the tracking number that was emailed to you. If that does not work, please email us at email@example.com with your order detail and we will look into it immediately.
CUSTOMS DUTIES & TAXES
We cover duties and taxes for shipments to all countries. You will not have to pay additional fees beyond the product price.
MODIFY AN ORDER
Can I modify an order I already placed?
We process orders as fast as possible, so once you have placed an order, we are typically unable to make adjustments to your shipping address or items. If you need to make any changes or cancellations, please send us a note at firstname.lastname@example.org as soon as possible with the subject line "Changing my order" or "Cancelling my order", and we will do our best to help before your order ships out.
MONEY BACK GUARANTEE
KOTAI is committed to your happiness. If at any time within 90 days of receiving your KOTAI knife you are not satisfied with your purchase, you may contact us and we will process a full refund with the return of your KOTAI knife. Please email email@example.com to arrange a return or exchange your product.
Your KOTAI knife has been engineered for exceptional durability, from the sourcing of the finest materials to the proprietary manufacturing techniques used.
That is why we are proud to back all KOTAI knives with a lifetime warranty in the case of manufacturing defects.