Shipping policy
Where does KOTAI ship?
We ship worldwide.
How much does shipping cost?
We offer free shipping in the EU and US. Worldwide shipping is free for orders above €150. By using top-tier courier services, we ensure that your package arrives in a safe and timely manner.
When will my order ship?
Orders are shipped within 1-3 business days. Business days are Monday-Friday; Local Holidays, Saturday and Sunday, are not included in shipping days. You will receive an email with your shipment tracking information, and you will be cooking delicious meals in no time.
Where will my order be shipped from?
All orders are shipped from our global warehouse in France.
How long does delivery take?
Shipping typically takes 1-3 business days. Business days are Monday-Friday; Local Holidays, Saturday and Sunday, are not included in shipping days. You will receive a tracking number shortly after placing your order.
Estimated delivery time:
- France: 1-2 business days
- Europe: 1-3 business days
- USA/Canada: 2-3 business days
- Asia/Australia: 3-5 business days
- Rest of the World: 5-15 business days
I have not received my order, what should I do?
Please check the tracking number that was emailed to you. In the event you do not find the details, please email us at help@kotaikitchen.com with your order detail, and we will look into it immediately.
CUSTOMS DUTIES & TAXES
We cover duties and taxes for shipments to all EU countries + USA. Customers from these countries will not have to pay additional fees beyond the product price.
Orders from DOM-TOM region will need to bear the duties and taxes often called as “octroi de mer” as it is not a part of the EU Customs Union.
Orders from other countries such as the UK, Switzerland, Canada and most of the countries may be asked to pay duties by their local customs.